Refund policy

We will accept returns and exchanges on physical items for 30 days after your order and will work with you to make sure you are 100% happy with our products. Return shipping must be paid for by you, we do not require a restocking fee, and final sale items cannot be returned (although we do not offer those anyway). Once we receive your returned item back, we will process a refund of your payment within 14 business days of receiving it. 

If you need your stamp reprinted due to not liking the way it looks, we will work with you to design and print a new stamp rubber, free of charge, but we do require that the customer pays for shipping for this new stamp rubber because it is an entirely new shipment. We usually ask the customer to pay for the cost of shipping, and once paid, we will design print and ship your new stamp rubber on our next order fulfillment day.

Please note, we do not accept returns or exchanges on digital items like our envelope Canva templates, as this is a digital lifetime-use product.

To start a return or exchange, please send us an email at info@enchantedstamp.com with your order number. We do our best to respond within 24 hours during our office hours of Monday through Thursday 9am-2pm, so if you send us a message on a Friday or weekend please allow us to respond on the next business day. We do not generally respond to customer messages on federal holidays.